Shipping policy

1. FREE SHIPPING

MZ Smart Tech offers free standard shipping on eligible orders.

Shipping costs are generally included in the product price, so customers will not be charged a separate standard shipping fee at checkout.

If a particular product or order has different shipping terms, any applicable shipping charges will be clearly displayed before you complete your purchase.

2. SHIPPING DESTINATIONS

We ship products to the United States and other countries where shipping is available.

Shipping availability and estimated delivery times may vary depending on the destination, product, fulfillment location, and shipping carrier.

Certain products may not be available for delivery to specific countries or regions due to carrier restrictions, customs regulations, product restrictions, or other circumstances.

3. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing may take longer during weekends, holidays, promotional periods, high-volume sales periods, or when additional order verification is required.

Once your order has been processed and shipped, tracking information will be provided when available.

4. ESTIMATED DELIVERY TIMES

Delivery times vary depending on the destination, product, fulfillment location, shipping method, and carrier.

Typical estimated delivery times are:

United States: approximately 5–15 business days
Canada: approximately 7–20 business days
United Kingdom: approximately 7–20 business days
Other international destinations: approximately 7–30 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery may take longer due to customs clearance, carrier delays, weather, holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.

5. SHIPPING COSTS

Standard shipping is free on eligible orders.

The cost of standard shipping is generally incorporated into the product price, meaning customers will not see a separate standard shipping charge at checkout.

If an alternative or expedited shipping option is available and carries an additional cost, the applicable charge will be displayed at checkout before the order is completed.

6. TRACKING INFORMATION

When tracking is available for your order, tracking information will be provided after the order has been shipped.

Please allow some time for tracking information to become active in the shipping carrier's system.

Tracking updates may occasionally be delayed while packages are transferred between fulfillment facilities or shipping carriers.

MZ Smart Tech is not responsible for delays in tracking updates caused by shipping carriers.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

MZ Smart Tech does not control these charges and cannot guarantee whether or how much a customer may be charged.

Customers are responsible for ensuring that products ordered are permitted to be imported into their country or region.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If an incorrect or incomplete address is provided and the package cannot be delivered, additional charges may apply if reshipment is available.

If you need to correct your shipping address, please contact us as soon as possible at:

Email: fmstore079@gmail.com

We cannot guarantee that address changes can be made after an order has been processed or shipped.

9. LOST, STOLEN, OR MISDELIVERED PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, front door, building reception, household members, neighbors, or other designated delivery locations.

You should also contact the shipping carrier for additional delivery information or assistance.

MZ Smart Tech will reasonably assist customers with shipping-related inquiries where appropriate, but we cannot guarantee recovery or replacement of packages that the carrier has confirmed as delivered.

10. DELAYED SHIPMENTS

Delivery delays may occur for reasons outside our reasonable control, including:

Shipping carrier delays
Customs clearance
Severe weather
Holidays
Transportation disruptions
Incorrect or incomplete address information
High shipping volumes
International shipping restrictions
Other unforeseen circumstances

MZ Smart Tech does not guarantee delivery by a specific date unless a guaranteed delivery service is expressly stated at checkout.

11. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and the damaged product before discarding the packaging.

We will review the matter and determine the appropriate resolution in accordance with our Refund/Return Policy and applicable law.

12. MULTIPLE-PRODUCT ORDERS

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, supplier, or shipping method.

As a result, you may receive multiple packages for a single order.

You will not necessarily receive all products in the same package or at the same time.

13. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any approved refund will be handled in accordance with our Refund/Return Policy.

14. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on destination, carrier requirements, customs regulations, product characteristics, or applicable laws.

We reserve the right to cancel or restrict an order if the selected destination or shipping method is unavailable or not permitted.

If an order is cancelled for this reason after payment has been received, any applicable refund will be processed in accordance with our policies and applicable law.