Refund policy
1. Return Period
We offer a 15-day return policy. You have 15 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the same condition in which you received it
- Include all original tags, accessories, and packaging where applicable
- Include your receipt or proof of purchase
Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To request a return, please contact us at:
Email: fmstore079@gmail.com
Please provide your order number, reason for the return, and photos of the product if applicable.
Please do not send any item back before your return request has been approved. Once your return is approved, we will provide you with the appropriate return instructions and return address.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at fmstore079@gmail.com with your order number and clear photos of the item and packaging.
We will review the issue and, where applicable, provide a replacement, refund, or other appropriate resolution.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Certain personal-care or hygiene products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items, unless they are defective, damaged, or incorrect
If you are unsure whether your product is eligible for return, please contact us before sending it back.
5. Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return.
For items that are damaged, defective, or incorrectly shipped, please contact us before returning the item so we can provide the appropriate instructions.
For returns due to change of mind, ordering the wrong item, or other customer-related reasons, return shipping costs may be the customer's responsibility.
6. Exchanges
We do not offer direct exchanges in most cases.
If you need a different product, size, color, or variant, you may request a return for the eligible item and place a new order once the return has been approved.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you have not received your refund after 14 business days from the date we confirmed the refund, please contact us at:
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at fmstore079@gmail.com.
Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
MZ Smart Tech
Email: fmstore079@gmail.com